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Return & Refund Policy

Miami Star Truck Parts, LLC (miamistar.com) · Last updated: October 2026

This page explains how returns, exchanges, refunds, and warranty claims work for purchases made in our store and on our website.

30 Daysfor online orders, from the delivery date
Up to 90 Daysfor in-store purchases (exchange or store credit after 30 days)
Approval Firstall online returns must be approved before you ship
10 Business Daysto issue an approved refund

Return Windows

How long you have, and what you get back, depends on where you bought the item. In-store purchases count from the purchase date on your invoice. Online orders count from the delivery date shown in tracking.

Returned within In-store purchases Online orders
0–30 days Refund, exchange, or store credit. Restocking fees may apply.* Refund, exchange, or store credit. Shipping and/or restocking fees may apply.*
31–90 days Exchange or store credit only, minus a 20%–30% restocking fee. Not accepted
After 90 days Not accepted Not accepted

These windows do not apply to the final-sale items listed under "No Returns and No Warranty." This policy covers purchases made in our store and on our website, and replaces all prior versions.

*See Fees Schedule for more details.

Eligibility

To qualify for a return, your item must meet all of these conditions:

  • It is new, unused, and has never been installed, with no tool marks, scratches, fluid residue, or signs of mounting.
  • It includes all original parts, hardware, accessories, and manuals.
  • It is in its original packaging. Opened or missing packaging will be subject to fees (see "Fees Schedule").
  • Include a copy of the invoice, receipt, or order number.

Without an invoice, in-store returns are issued as store credit only. No cash or card refunds are given without proof of purchase.

Items that do not meet these conditions will be refused.

No Returns and No Warranty

The following items are final sale. They cannot be returned, exchanged, or refunded, and carry no warranty from Miami Star Truck Parts, LLC:

  • Electrical parts, including all sensors, switches, and connectors
  • Pre-cut cables
  • A/C Blowers
  • Fuel pumps
  • Hydraulic pumps
  • Air compressors
  • Turbos and turbo parts
  • Gaskets
  • Hoods
  • Dashes
  • Bumpers 18 inches and larger
  • Mattresses
  • Liquids and fluids of any type, and other hazardous materials
  • Special-order and custom parts
  • Parts that have been installed, used, modified, painted, or wired
  • Sale and clearance items

THESE ITEMS ARE SOLD "AS IS." TO THE EXTENT PERMITTED BY LAW, MIAMI STAR TRUCK PARTS, LLC DISCLAIMS ALL WARRANTIES ON THESE ITEMS, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. This does not affect any warranty the manufacturer offers directly.

The only exception: if we sent the wrong item, or it arrived physically damaged in shipping, report it within 30 days of delivery, and we will make it right.

If you are unsure whether your item can be returned, contact us at support@miamistar.net before purchasing or returning it.

Fitment and Compatibility

You are responsible for confirming that a part fits your vehicle's year, make, model, and configuration before ordering and before installing it. Please test-fit parts before final installation.

A part that does not fit because of an ordering error is not considered defective. It can be returned only under the standard conditions above, and only if it has not been installed.

Manufacturer Warranties

Miami Star Truck Parts, LLC does not provide its own warranty. Some parts carry a limited manufacturer warranty, and we help you file the claim.

These items carry a one-year limited manufacturer warranty from the purchase date:

  • Seats
  • Shock absorbers
  • Starters
  • Alternators
  • All lights
  • Bumpers under 18 inches
  • Air bags (air springs)
  • Clutches
  • Fan clutches
  • Batteries
  • Exhaust stacks

How warranty claims are handled

The manufacturer approves or denies every warranty claim at its sole discretion, under the terms issued with the product. Claims are usually not resolved on the spot. The manufacturer may require the part to be sent for inspection, and replacement or credit is issued only after approval.

How to file a claim

To file a claim, please contact claims@miamistar.net. Retain the part and your invoice until the claim is processed, as some manufacturers or shipping companies may require the part to be returned to process your claim.

Warranties typically do not cover improper installation, misuse, accidents, normal wear and tear, labor, or any related costs.

Returns & Exchanges

In-store returns

You may return eligible items in person at our store, 13391 W Okeechobee Road, Hialeah Gardens, FL 33018, during business hours (questions: 1-786-800-2443). Bring the item and your invoice; no prior email approval is needed. Without an invoice, returns will be processed as store credit only.

Exchanges

You can exchange an eligible item within the return window of up to 90 days for in-store purchases. For online orders, return the item within 30 days of delivery and place a new order.

We replace items that arrive damaged, defective, or incorrect with the same item, as described above.

To initiate a return online, please follow these steps:

All returns must be approved before you ship. Items sent without prior approval may be refused or returned to you at your expense.

  1. Email support@miamistar.net within 30 days of receiving your order.

    Be sure to include your order number, the item(s) you wish to return, and the reason for the return.

  2. Wait for our confirmation email, which will include your return approval and further instructions.
  3. Securely pack the item in its original packaging, and include your order number inside the package.
  4. Ship the package to the following return address, noting that you will be responsible for paying for the return shipping costs:
    Miami Star Truck Parts, LLC - Returns
    13391 W Okeechobee Road
    Hialeah Gardens, FL 33018, USA

Please do not send your purchase to the manufacturer. Items sent to any other address will not be processed as returns.

Return Shipping

  • You are responsible for arranging and paying for return shipping, unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable.
  • The item remains your responsibility until we receive it. We cannot issue a refund for a return that is lost or damaged in transit to us.
  • We strongly recommend a trackable shipping service for all returns, and shipping insurance for items over $75. Keep your tracking number until your refund is complete.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or not what you ordered, email support@miamistar.net within 30 days of delivery.

Include your order number, a description of the problem, and clear photos of the item and its packaging. How we resolve it depends on the issue:

Damaged in shipping: Email support@miamistar.net. We will file a claim with UPS and contact you with next steps. Keep the item and all packaging until the claim is closed.

Received incorrect item: Email support@miamistar.net. We will send you a prepaid return label and ship you the correct part.

Manufacturer defect: Email claims@miamistar.net. Defect claims follow the manufacturer's warranty process, which may require inspection of the item.

See "Manufacturer Warranties" for covered parts and how to file a claim.

For items on the "No Returns and No Warranty" list, this applies only to wrong items and shipping damage, not to defects.

Inspection and Refunds

We inspect every return when it arrives and email you to confirm whether your refund is approved or rejected.

Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card issuer may need additional time to post the credit.

If a return is rejected, we will contact you. We can ship the item back to you at your expense.

Late or missing refunds

If your approved refund has not appeared:

  • Check your bank or card account again.
  • Contact your card issuer or bank, since posting can take time.
  • If more than 15 business days have passed since we approved your return, email support@miamistar.net.

Fees Schedule

These fees are deducted from your refund or store credit:

Fee When it applies Amount
Repackaging fee Package was opened, item unused $1.99 - $30, depending on the item
Missing packaging fee Original packaging missing or unusable 10%–30% of the item price
Restocking fee In-store returns after 30 days, up to 90 days 20%–30% of the item price
Driver pickup fee** Pickup by our driver due to customer error or change of mind. $9.99

**Available for commercial accounts only.

International Orders (Canada and Latin America)

International returns follow the same policy. You are responsible for the return shipping costs, customs paperwork, and any duties or taxes associated with the return shipment.

Please note that original shipping charges, customs duties, import taxes, and brokerage fees are non-refundable, unless the item arrived damaged, defective, or incorrect, or if a refund is required by law.

Legal Terms

Labor and Related Costs

To the extent permitted by law, we are not responsible for installation or removal labor, towing, vehicle downtime, rental vehicles, lost income, or other incidental or consequential costs related to any part, including a returned, damaged, or defective part.

Your Legal Rights

Nothing in this policy limits any rights you have under the consumer protection laws of your country, state, or province. Where local law gives you greater rights, including a longer cancellation or return period, those rights apply.

Changes to This Policy

We may update this policy at any time and without notice. The version posted on our website when you placed your order applies to that order.

Contact Us

For any questions about returns or refunds, contact us by email, phone, or in person:

Miami Star Truck Parts, LLC
13391 W Okeechobee Road
Hialeah Gardens, FL 33018

For questions about warranty claims, email claims@miamistar.net.

Returns & Refundssupport@miamistar.net Phone1-786-800-2443 Warranty Claimsclaims@miamistar.net

Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Clearance goods are exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Restocking fees
Of up to 30% can be applied to items that are not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 2-3 of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@miamistar.net.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@miamistar.net and send your item to: 9795 NW 87th Ave Medley Florida US 33178.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: 9795 NW 87th Ave Medley Florida US 33178

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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