The Grand General Limited Warranty assures that the products are free from defects in workmanship and/or materials only, within the limited warranty period specified for that product. The Limited Warranty begins at the time of initial purchase by the original consumer and applies only to the original purchaser’s installation.
To be eligible for Grand General’s Limited Warranty, the product must be returned complete, free from physical abuse, not subject to improper installation and/or road hazard, and have failed to perform or function as stated. Costs related with the loss of use of the product are not covered under warranty. Items being returned for Warranty must be accompanied by a general statement as to the nature of the Warranty claim, copy of retail receipt and have a valid Returned Goods Authorization (RGA) number issued by a Grand General Customer Service Representative.
Warranty claims can only be submitted through an authorized Grand General dealer where the product was originally purchased.
Claims for items damaged or lost in shipment must be made to the carrier – see Grand General’s Freight Policy.